Terms and Conditions
Due to both safety concerns and personal preference of our guests, we are an Adults Only hotel. Children under the age of 16 are not permitted to stay overnight in the hotel nor use the pool. The restaurant and beach club are open to the public.
In an effort to keep our rates as affordable as possible, we request if possible payment in cash (US$ or local Colones).
Room Rates are quoted in US dollars and are subject to 13% local hotel tax.
Reservations for Banana Azul can be made with your credit card over our secure server over the internet. Click here to check availability and reserve.
Customers may pay balance in full ahead of their stay by using Paypal.
Canadian Customers may pay in advance of their stay or during their stay with Interac Email Money Transfer.
There are no refunds for late arrivals or early departures unless prior arrangement has been made. This includes delayed flights.
In the event of cancellations or no-shows, a cancellation penalty is applied. The more notice you give us, the less the cancellation fee. Please see the details below.
Hotel Banana Azul and The Caribbean side of Costa Rica is an unique property and in a unique location. Our hotel speaks more to the adventurous traveller. In an effort to make sure, our property and local area is ideal for your vacation, please read our guest reviews about their experiences here at Banana Azul. See also: FAQ – Banana Azul and information about Puerto Viejo.
To find out what rates are in other currencies, check out a currency converter here.
All Guests must AGREE TO THE FOLLOWING CANCELLATION POLICY
More than 30 days notice NO charge
30 to 15 days notice: 25% Charge of total nights reserved
14 to 8 days notice: 50% Charge of total nights reserved
Less than 7 days: 100% Charge of total nights reserved
* Should I cancel reservation, I authorize Banana Azul Hotel to charge my credit card the amount owed under the terms of above cancellation policy *
Hotel Banana Azul & Villas Banana Verde are not responsible for any unforeseen event that may cause you to cancel your booking. This includes viruses, disease, sickness, pregnancy, weather, act of nature, or any other event non-related to Hotel Banana Azul & Villas Banana Verde. In order to cover refunds for these cases we recommend that you purchase a third party travel insurance in advance of your travel here in Costa Rica.
We strongly recommend purchasing travel insurance for your vacation in case of unforeseen circumstances. See our questions page for more information about travel insurance, including getting quotes.
Reservation Inquiries and Deposits
You’ve got the prices, the deposit and cancellation terms.
Don’t have or want to use a credit card?
We also accept direct bank transfers to our Bank Accounts accounts in Costa Rica. This really only works when you are making a transfer within the country. It can also work from other countries, but fees can be high (approx $20+)
Here is the information you will need for bank transfers. Make sure you email us a copy of your transfer receipt.
Name of Bank = Bank of Costa Rica
Name of Account = Sueno Frente el Caribe
Account number in dollars = 1-399-3913
Name of Bank = Banco Nacional
Name of Account = Sueno Frente al Caribe S.A.
Account number in dollars = 1-200-02-093-000635-7